About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping over $60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free shipping over $60
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. Is this protective sleeve easy to clean? Can it be machine washed?
Yes, our knitted protective covers are designed to be easy to clean. Most styles can be hand washed or machine washed in a laundry bag, but please note to use mild detergent and cold water, and avoid using bleach or strong detergent to maintain the texture and color of the fabric. After washing, simply air dry naturally.
2. Will the color fade or shrink?
We use pre-shrinking and color-fixing processes to ensure that the color is not easily faded and does not shrink under normal use and washing conditions. However, there may be slight floating color during the first wash, which is a normal phenomenon. Please feel free to use it.
3. Does the protective cover protect the device? Can it prevent falls or collisions?
The knitted protective sleeve mainly provides lightweight wrapping and a certain cushioning effect, which can reduce minor scratches and wear during daily use. Although it is not as comprehensive as a hard protective case in terms of drop protection, it is sufficient for daily carrying and light protection. If you need stronger protection, we also recommend you to consider our hard protective case series.